Privacy Policy

1. Introduction

Welcome to Crestel Projects. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.crestelprojects.co.uk.

2. Information We Collect

When you use our website, we may collect the following information:

a) Information You Provide

• Contact Form: When you submit an enquiry via our contact form, we collect your name, email address, phone number (if provided), and any other information you include in your message.

b) Automatically Collected Information

We use Google Analytics 4 (GA4) to track and analyse website usage. This may involve collecting data such as:

• IP address (anonymised)
• Device type, operating system, and browser type
• Pages visited, time spent on pages, and interaction data
• Referring website or source

This data is collected in an anonymised format and used for statistical purposes only.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries submitted via the contact form.
• To improve website performance by analysing visitor interactions.
• To monitor and enhance security and prevent unauthorised access.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Legitimate interest: To respond to your enquiries and maintain the functionality and security of the website.
• Consent: When you voluntarily submit information through the contact form.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share anonymised website usage data with Google Analytics for performance analysis.

6. Data Retention

• Contact form submissions: Retained for as long as necessary to respond to your enquiry or fulfil the purpose for which the data was collected.
• Google Analytics data: Retained according to Google’s data retention policies, typically for 14 months.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: To request a copy of the personal data we hold about you.
• Correction: To request correction of inaccurate or incomplete data.
• Erasure: To request the deletion of your personal data.
• Objection: To object to the processing of your data in certain circumstances.
• Data portability: To request the transfer of your data to another organisation.

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use essential cookies for core functionality and GA4 cookies to track usage data. By continuing to use our website, you consent to the use of these cookies. For more details, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Crestel Projects
Crestel Projects Limited
3 Accent Park
Bakewell Road
Orton Southgate
Peterborough
PE2 6XS

Email: info@crestelprojects.com
Phone: 01733 367 723